E-commerce Terms and Conditions
1. Summary of the main terms and conditions of sale.
1.1. These General Terms and Conditions of Sale shall govern the offer and sale of Products, as hereinafter defined, on the web site www.santanselmo.it carried out by Fornace S.Anselmo S.p.A., with registered office in Loreggia (PD), Italy, via Tolomei 57, enrolled in the Companies' Register of Padova under no. 22599 Tax Code and VAT no. 02365150289.
1.2. Please read carefully the entire General Terms and Conditions of Sale before placing your orders, as this is only a summary of the main terms and conditions of sale: CUSTOMERS: only adults, consumers (any individual who is acting for purposes which are outside his or her trade, business or profession) resident in one of the following States of Europe: Belgium, France, Germany, Italy, Luxembourg, Netherlands, Denmark, Ireland, United Kingdom, Greece, Portugal, Spain, Austria, Finland, Sweden, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Bulgaria, Romania, Croatia.
PRICE AND PRODUCTS IMAGES: prices are stated in Euro and include VAT. Shipping and delivery costs are excluded unless otherwise specified. The Products offered for sale on www.santanselmo.it may not exactly correspond to the real items in terms of image and colours due to the Internet browser or monitor used.
ORDERING PROCEDURE: to place an order for the purchase of one or more Products, you must fill in the online Order Form (to be considered as a contractual proposal) and send it electronically to the Vendor. The Order Form includes information on the ordered product, the relevant unit price, method of payment, the shipping terms and shipping costs. By submitting an Order Form to the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale.
PROCESS OF THE ORDERS: upon submission of an Order Form, the Vendor shall send you a purchase order receipt or in the event orders cannot be processed the Vendor shall provide you with reasons thereof. Products will be despatched only upon registration of the payment and provided effective payment of the purchase price within 30 days from receipt of the Order Form.
GUARANTEES: all Products available on www.santanselmo.it are covered by a guarantee for defects in conformity appeared within ten years from the date of delivery. The laying of the bricks is an essential aspect and all stages and have a fundamental importance in achieving the final aim (from the storage of the bricks to the preparation of the mortar, from the type of joint to the cleaning of the brickwork), The material must not be treated with unsuitable products (e.g. water proofing products and/or other chemical substances). As regards colours and dimensions of products, law and use tolerances are admitted. Tonalities of colours could be not perfectly in compliance with the images on the website, for the effect of the Internet browser and the monitor used.
RETURNS: you may return Products purchased from www.santanselmo.it, without any penalty and without specifying the reason, within ten (10) working days from the date of receipt of the Products purchased on www.santalselmo.it. Terms and conditions for returns are set forth in paragraph 8.
PERSONAL DATA: for any information concerning the process of your personal data please refer to our www.sanselmo.it For any information you can also contact the Vendor's Customer Care by e-mail at the following address firstname.lastname@example.org.
2. Exclusive Subjects of the Scope.
Products are offered for sale only to (a) consumers (pursuant to Legislative Decree no. 206/2005) including any individual who is acting for purposes which are outside his or her trade, business or profession; (b) adults (pursuant to the laws of their respective Country); (c) resident in one of the European countries.
3. Products information and price.
The products available on the Website www.santanselmo.it are flat and clay corner bricks, mortar, glue and similar items. You will find Products specifications and information in the product description on www.santanselmo.it. Prices are stated in Euro and include VAT. Shipping and delivery costs are excluded unless otherwise specified. S.Anselmo may vary the prices listed on this Website. Please ensure that all pricing information on the Website is correct before placing an order.
4. Ordering procedures.
4.1. To place an order for the purchase of one or more Products on www.santanselmo.it, you must select the relevant Products, fill in the online order form (to be considered as a contractual proposal), including the selected Products, methods of payment and your personal data for the delivery (the Order Form). Then you must follow the relevant instructions and send it electronically to the Vendor.
4.2. The Order Form is composed of a "personal detail" page including your address and additional personal information required for the delivery of the Products and of a second page in order to allow you to select the methods of payment (please refer to paragraph 5). The Order Form also includes the main features of each Product ordered and the relevant unit price (including VAT), shipping terms and shipping costs. Before submitting your Order Form for the purchase of Products, you will be asked to review the Order Form identify and correct possible input errors (and to print or save a copy of it) and also to carefully read and accept the General Terms and Conditions of Sale and the information or the process of your personal data.
4.3. The Order Form will be filed in our data base for the time required to process your order and as provided by law.
4.4. An order shall be deemed submitted when the Vendor receives and accepts your Order Form electronically and the order's information has been verified as correct. The Vendor may not process purchases when (a) there are not sufficient guarantees of solvency, or orders are incomplete or incorrect, and/or (b) the Products are no longer available. In the above cases, S.Anselmo S.p.A. shall inform you by e-mail (in any case within thirty (30) days from the day after the Vendor has received your order) that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the price and delivery costs have been paid, the Vendor will refund the amount paid according to paragraph 5.
The contract shall be deemed as executed when S.Anselmo S.p.A. send you a purchase order receipt e-mail, containing a summary of the information related to the Order Form (General Terms and Conditions of Sale, the Products' main characteristics, detailed information on price, terms of payment, return policy and shipping costs).
5. Method of Payment
5.1. Before submitting the Order Form you will be required to select one of the following methods of payment: a) PayPal; b) Credit card (Visa and Mastercard).
5.2. In case of payment by PayPal, at the end of the ordering procedure you will be automatically transferred to PayPal login page. In this case, the purchase price will be charged to your PayPal account at the date of the receipt of the order to S.Anselmo S.p.A .
In the event of cancellation of the order, the amount already charged will be reimbursed to your PayPal account. In no circumstances S.Anselmo S.p.A. shall be considered liable for damages, either directly or indirectly suffered, as a consequence of delays in the release of the sum by PayPal.
In no stage of the ordering procedure S.Anselmo S.p.A. may have access to your financial details and information. Any transaction involving the use of the PayPal account will be confirmed by e-mail directly sent by PayPal.
5.3. In case of payment by credit card all financial details (i.e. credit card number or expiration date) will be sent by encrypted protocol without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of Products and the relevant shipping costs, as indicated in the Order Form, will be charged to your current account when the purchased Products are actually shipped.
6. Despatch and delivery of Products
6.1. Products will be despatched to the address specified in the Order Form only upon registration of the payment and provided effective payment of the purchase price. Delivery to PO boxes will not be allowed. Without prejudice to paragraph 4.4. above, S.Anselmo S.p.A. shall despatch the Products no later than thirty (30) days from the day after the Vendor has received your order.
6.2. We ship to Italy and Europe. Delivery of Products in Italy shall take place within five (5) working days from the date of despatch, excluding Saturdays, Sundays and bank holidays. Delivery in other EU Member States shall take place within ten (10) days form the date of despatch. Such terms shall not be binding and in no event S.Anselmo S.p.A. shall be liable for delays not attributable to S.Anselmo S.p.A.'s conduct.
6.3 Shipping will be accompanied by a bill of payment from Fornace S.Anselmo S.p.A., with registered office in Loreggia (PD), Italy, via Tolomei 57, enrolled in the Companies' Register of Padova under no. 22599 Tax Code and VAT no. 02365150289.
7. Quality of Products and defects in conformity guarantee.
7.1. The Vendor does not sell second-hand Products, flawed Products or Products of lower quality than the corresponding market standards. User acknowledges that the Products offered for sale on morellatostore.com may not exactly correspond to the real items in terms of image and colours due to the Internet browser or monitor used.
7.2. All Products available on www.santanselmo.it are covered by a guarantee for defects in conformity appeared within 10 years from the date of delivery. The laying of the bricks is an essential aspect and all stages have a fundamental importance in achieving the final aim (from the storage of the bricks to the preparation of the mortar, from the type of joint to the cleaning of the brickwork), The material must not be treated with unsuitable products (e.g. water proofing products and/or other chemical substances). As regards colours and dimensions of products, law and use tolerances are admitted. Tonalities of colours could be not perfectly in compliance with the images on the website, for the effect of the Internet browser and the monitor used.
In order to exercise such a guarantee you shall write to email@example.com. However, S.Anselmo S.p.A. reserves the right to verify the defect claimed by the customer and to perform repair or replacement only after first making inspection. Whenever, following such check by S.Anselmo S.p.A. , the defect is not considered to be a non-conformity defect the Vendor reserves the right to charge the customer for the costs of verification, recovery and shipping costs.
8.1. You may return Products purchased from the Vender, without any penalty and without specifying the reason, within ten (10) working days from the date of receipt of the Products purchased on www.santanselmo.it
To return Products we invite you to send a mail to the address firstname.lastname@example.org, before shipping your return package to us, in order to receive the return code. It is necessary to return the Products to the Vendor by giving them back to the courier within ten (10) working days from the date on which you have received the Products.
Please note that you will be responsible for all returning costs and charges and also for all risks for loss or damages of the Products.
8.2. The return right - besides compliance with the terms and procedures described at paragraph 8.1. above - shall be deemed correctly exercised once the following conditions have been fully met:
a) The return Code must be sent to Fornace S.AnselmoS.p.A. together with the Product (accompanied by the purchase invoice) within ten (10) working days from the receipt of the Products purchased on www.santanselmo.it with registered letter addressed to Fornace S.Anselmo S.p.A., with registered office in Loreggia (PD), Italy, via Tolomei 57, enrolled in the Companies' Register of Padova under no. 22599 Tax Code and VAT no. 02365150289. The return right may be also exercised within the same time frame by sending an e-mail to www.santanselmo.it and confirmed by registered letter to be sent within the following forty eight (48) hours;
b) the Products must not have been used or damaged;
c) the identification tag must still be attached to the Products;
d) the Products must be returned, complete and unused, in their original packaging;
e) returned Products must be shipped back to the Vendor with a sole despatch within ten; Vendor shall not accept Products purchased with the same order returned and shipped back according to different despatches.
8.3. If the return right is exercised in compliance with the provisions set forth in this section, the Vendor shall refund the amounts paid for the returned Products. The Vendor shall refund amounts already paid as soon as possible and in any case within thirty (30) days from the date on which the Vendor becomes aware of your decision to exercise your return right. After having confirmed that the terms and conditions stated above have been duly complied with, the Vendor will promptly start the refund procedure as indicated in section 9.
8.4. In the event that your return does not comply with the terms and conditions set out in section 8 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to the Vendor; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to the Vendor. If you do not wish to receive the products in the conditions in which they were sent back to the Vendor, the Vendor shall be entitled to keep the products and withhold the sums already received.
9 Refund Times and Procedures
9.1. After the Products have been returned, the Vendor shall check the conformity of the Products with the conditions indicated in paragraphs 8.1. and 8.2. above. When the Vendor is able to confirm that such conditions have been met, the Vendor shall send you an e-mail confirming the acceptance of the returned Products.
9.2. Whatever payment type you used, the refund procedure shall be started by the Vendor within thirty (30) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned Products have been accepted.
9.3. If the recipient of the Products indicated in the Order Form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.
10. Intellectual Property Rights
The "S.Anselmo" trade mark as well as all trade marks, whether registered or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos, registered or unregistered designs, copyrights and patents ("Intellectual Property Rights"), which appear on the Products, Website www.santanselmo.it, accessories or packaging, are and remain the exclusive property of Fornace SAnselmo S.p.A.. Any reproduction, whether complete or partial, modification or use of the Intellectual Property Rights, for whatever reason and in whatever medium, without our written, express and prior agreement, is strictly prohibited, as is any combination or use in conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo.
11. Force Major
Fornace SAnselmo S.p.A. shall not be bind by any contractual obligation and shall not be obliged to pay any indemnification in the event of force major events preventing Fornace SAnselmo S.p.A. from fulfilling its obligations under these General Terms and Conditions of Sale, including but not limited to insurrections, social disorders, telephone and internet breakdowns or damages to internet security and functionality, strikes and impossibility to purchase the materials and Products.
For any information concerning the process of your personal data please refer to and read carefully our information on the privacy on this website.
13. Governing Law
13.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree no. 206/2005 on distance contracts and by Legislative Decree no. 70/2003 on certain aspects related to e-commerce.
13.2. In case of commercial disputes between the Vendor and the final customer, originating from the General Conditions of Selling, the Vender guarantees from now the full observance and respecting of the RisolviOnline service which is an online mediation service of the Chamber of Arbitration of Milan. This service settles commercial disputes involving consumers, with special reference to those originating from the Internet and from e-commerce. The RisolviOnline service is managed by an Administration Office and the personnel of the Administration Office shall be, and appear to be, impartial in the management of the cases and towards all the parties involved. The mediator does not decide who is right and who is wrong. He/she simply helps to parties to initiate a dialogue and to work together to reach an agreement. For further information or making a request of mediation it is possible to refer to the RisolviOnline.com website.
14. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.santanselmo.it. Please visit this section of the Website on regular basis in order to check the publication of the most recent and updated General Terms and Conditions of Sale.